Processing time: 7-10 business days! | FREE SHIPPING ON ORDERS $75+ in the US

FAQs

FAQs

What makes soy wax different?

  • Soy wax is an all natural wax created from the vegetable, soy bean. Our candles are all 100% soy wax or a coconut/soy blend. We do not use paraffin wax at all.
  • Since soy wax is derived from plants, it is biodegradable! That means is breaks down well and is easily cleaned up with soap and warm water.
  • Soy wax also offer a longer burn time since the melting temperature is higher. Hooray! Your candle lasts longer!

 

Do you ship internationally?

Yes! The options and pricing for international shipping will be available in the shipping section of checkout!

 

Do you offer local pick up?

Yes! The option to select local pick up is at checkout! Pick up location is Vestique on East Blvd. This is NOT my shop, but they are kind enough to let me use it as a pick up location. Pick up order still adhere to the 7-10 business day processing time and you will receive an email once your order is ready to be picked up!

 

What types of wicks do you use?

All wicks are either 100% cotton, lead and sing free or natural wood crackling wicks.

 

How long before my candles ship?

Current processing time is 7-10 business days for in stock items. Pre-orders can take up to a month to ship. Please reference the product description or reach out to use if you have questions about pre-order shipping times!

All orders over 1lb ship USPS Priority, which is an estimated 1-3 days from the time USPS receives the package. Orders under 1 lb ship via First Class USPS.

 

Can I rush my order?

Yes! It will be the express shipping option at checkout and your order will ship within 2 business days. This excludes pre-order items. 

 

Where is my tracking information?

You will receive an email when your order ships, which contains your tracking information. Please ensure you add an email to your order and that is it correct. If you don’t receive an order confirmation email, please reach out to us so we can add your email and resend it!

 

Do you offer custom candles?

We currently do not offer one-off custom candles. If you’re looking to private label candles, please send an email to wholesale@prettyhonestshop.com

 

How long do the candles burn?

To ensure you get the most out of your candles, please ensure you are burning them properly! That means, trimming your wick before each burn, allowing for a complete melt pool with each burn, and burning in 3-4 hour increments. If you follow these steps, burn time on an 8oz candle can reach over 50 hours!

 

When will the goddess candles start shipping?

Right now they are slated to start shipping mid-February! They are made to order, so please count a month from your order date.